The points of conflict were argued about When these memories diverged, they became angry when their interpretations were perceived as being different from reality ĭivergence from reality then became a point of conflict People were then required to rely on individual memory and interpretation of events Incomplete elements were then left to be discussed in meetings, which were often adversarial, conducted hastily, and poorly documented Since no one could see what was happening, they relied on reports that lagged decision-making and often told an incomplete story No one ever had a device that could show - visually - the state of the project and the context in which decisions were made Huh?Okay, it’s kind of convoluted, so let’s bullet it out: 'We’re too far behind! We’ll never finish!'The situation is as predictable as it is unnecessary.What we have here is not necessarily a failure to communicate but instead, a confluence of avoidance behaviors exacerbated by a lack of a visual control. 'If only we could just do our work!'You yell back. They get upset and begin yelling about how meetings like this are what slows them down. Not even close.You go to your team and tell them what you’ve found. You begin to add up the time you think it will take to complete. Their bosses are promising their clients …Everything is riding on this release.You close your office door and look at the remaining unfinished requirements. You, in turn, promise the client who in turn, promises their bosses. Your team promises you - nay, vows to you it will be done on schedule. It is now two weeks before your major deadline.For the last four weeks, you’ve barely slept a wink.

Stickies bullet points